FAQs

How do I log in to Thalamos?

Go to emha.thalamos.co.uk
Enter your email address
If you are required to enter a password you ill be prompted to do this, otherwise you will be logged straight in.

If you have having difficulties logging in please contact Thalamos at support@thalamos.co.uk or call 0203 886 0385.

What should I do if I do not have access to the correct team?

Please contact your MHL Team who will be able to get in touch with Thalamos. Otherwise, please ask your ward or team manager to contact Thalamos with a request for you to be added to the correct team.
If you are an Independent s12 Doctor please contact Thalamos directly at support@thalamos.co.uk or call 0203 886 0385.

I’ve made a mistake, can I edit a form?

If a form needs to be rectified under s15 of the Act, an MHA Admin can request an amend. Please see our help guides on how to do this here.
If a form needs to be redone and it is not a s15 amend, we advise you to create a new form and complete it again.

I have been sent a form with a mistake, can I send it back?

Once you have been sent a form, you will have the option to ‘Accept’ or ‘Decline’ it. If there is a mistake on the form you can click decline, and input the reason why. This will then be sent back, and the person will be notified why.

How do I save Thalamos as a desktop short cut?

Go to emha.thalamos.co.uk on Microsoft Edge. Click the three dots (...) in the top right hand corner of the page. Hover over ‘Apps’ and then click ‘Install this Site as an App’. You can then rename the short cut if you wish. It will now appear on your desktop and you can click this to open the Thalamos log in page.

I have forgotten my password

Enter your email address to the log in page and click continue, you will then have the option to click ‘Forgot password’. Enter your email address and click continue and you should be emailed a link to reset your password.

I am not receiving a password reset link to my email.

Please check your junk or spam folder for the email. If you still cannot find it, please get in touch with Thalamos at support@thalamos.co.uk.

I don’t have the option the start a form.

Go to your profile by clicking you name in the bottom left-hand corner of the page
Ensure its fully updated and you have added in your accreditations e.g. your PIN number, or your AC or s12 expiry date.
- You will only be allowed to complete certain forms once you have done this. One you have updated your profile
Please refresh the page or log out and log back in to complete the form

What happens if I need access to a team and I don’t have access (and it may be out of hours)

All forms can be sent to users even if they do not have an account. In an emergency you can ask someone who does have access to the team to send you information.
There should be an agreed process of how you request access, we will then be able to give you access to the relevant teams. Long term - we will be creating an external admin function so Trusts can manage their own user access
Revert to paper if needed
Can all us 24/7 on the phone if its an urgent issue

What if patient information has changed? e.g. patient address

You can change the patient details on the patient page
This will update the patient information on any in-progress (unsigned forms), and on any future forms. It will not update any signed forms.

I have not received a form I have been sent, or cannot locate a form that has been completed on Thalamos

Log in to Thalamos and go to ‘Search Patient’. Enter the patient’s details (you will need the patient’s surname as a minimum) and click search. If there is a result you can select the patient. You can then scroll down to see any in-progress and completed forms and where they have been sent.
If you still cannot locate a form, please contact the MHL Office or support@thalamos.co.uk.

I do not have a Thalamos account and I need training and access

Please reach out to your team or ward manager who should then email support@thalamos.co.uk to request access. Please include name, email address, role and team that you require access to. You can also request via the MHL Team who will be able to contact Thalamos. Training is delivered via Virtual Academy so please contact them for training.

How do I re-send a form?

Find the form or admission in the caseload
Click the form name to view the form
Click the send button in the bottom right-hand corner of the page
Enter the email address of the person or team you would like to send the form to

How do I complete an form if I have not received the previous papers (section papers etc) via Thalamos?

Go to search patient on the left-hand side of the page
Enter the patient’s information, if there is a result you can select the patient, if there is no result you can create the patient
Select start form within the patient page, choose the form you would like to complete from the dropdown list and continue.